Handled
Privacy Policy
Effective October 22, 2026
Handled ("we," "us") provides personal assistant services in Marin, Sonoma, and Contra Costa Counties, California. This policy explains what information we collect through handledpa.com and the Handled mobile app (together, the "Services"), how we use it, and the choices you have.
Information we collect
Information you give us.
- Inquiries and feedback: name, email, phone number, and your message when you contact us, book a call, or leave feedback.
- Client accounts: name, email, phone, address, household details you choose to share, task requests, messages with our team, signed agreements, and billing history.
- Learning center: if a client adds a child's profile, we store the first name the parent enters and the child's progress in that tool. We do not collect information directly from children.
- Job applicants and assistants: application details, resume, interview notes, availability, time entries, training progress, and, for independent contractors, the tax information needed to issue 1099 forms.
Payment information. Payments are processed by Stripe. Card numbers go directly to Stripe and are never stored on our servers.
Information collected automatically. Our hosting and security providers log basic technical data (such as IP address and browser type) to keep the Services running and to block spam and abuse. We do not use advertising trackers or sell your information.
Mobile app. If you allow notifications, the app sends us a device token so we can deliver alerts about your account (for example, new messages or task updates). If you turn on Face ID or fingerprint sign-in, your biometric data stays on your device; we never receive it.
How we use information
- To provide and schedule services, match clients with assistants, and communicate about your account
- To send invoices, process payments, and keep business and tax records
- To review job applications and manage our team
- To send notifications you've opted into
- To keep the Services secure and improve them
How we share information
We share information only with the people who need it to serve you (for example, the assistant assigned to your task) and with service providers that help us run the business, including:
- Supabase (database and sign-in)
- Cloudflare (hosting and spam protection)
- Stripe (payments)
- Resend (email delivery)
- Ramp (business expense management)
- Apple and Google (push notification delivery in the mobile app)
These providers may only use your information to perform services for us. We may also disclose information when required by law or to protect the rights and safety of our clients, team, or others. We do not sell or rent personal information.
Data retention
We keep information for as long as your account is active or as needed to provide services, and longer where required for tax, accounting, or legal purposes.
Your choices and rights
You can ask us to access, correct, or delete your personal information, or to delete your account, by emailing [email protected]. We'll respond within 30 days. Some records (such as invoices and tax documents) may need to be kept to meet legal obligations. You can turn off app notifications at any time in your device settings.
Security
We use encryption in transit, access controls, and reputable providers to protect your information. No system is perfectly secure, but we work to safeguard your data and limit access to the people who need it.
Children
Our Services are intended for adults. Children do not create accounts; any child profile in the learning center is created and managed by a parent who is a Handled client.
Changes to this policy
If we make material changes, we'll update the effective date above and, where appropriate, let you know by email or in the app.
Contact us
Handled
[email protected] · 925-332-4450 · Privacy